Technology Support
Welcome back to the 2020-2021 school year at Washington STEAM Multilingual Academy.
Technology Support: Frequently Asked Questions
1. What's my PUSD email address? Students need a PUSD email address to log in to Chromebooks and Canvas.
- All students have a PUSD Google email account.
- All Washington students should regularly check their PUSD email account as this is where you will receive school information.
- Your default username is as follows (first 2 characters of last name lower case) + (last 4 digits of student ID) + (first 2 characters of first name lower case) + (2 digit birth month) + (2 digit birthday). Example: Joe Smith (born 08/19/2001 and ID 991234) = SM1234JO0819@pusd.us.
- Your default password is as follows: (first letter of first name capitalized) + (first letter of last name lowercase) + (6 digit ID) = password. Example: Joe Smith (student ID 991234 = Js991234.
2. What should I do if apps or teacher websites aren't working properly once I've logged in to my Chromebook?
- "Power-wash" your Chromebook: power washing instructions.
- Power washing regularly helps to reset your Chromebook when you are experiencing issues with increased slowness, inability to connect to WIFI, not being able to load apps, programs, websites, etc.
- Power washing also ensures that you receive updates on a regular basis. Please click on the following link for instructions on how to power wash your Chromebook:
3. Who do I contact if my Chromebook doesn't work? You can contact PUSD's IT Department:
- #1- Email your teacher/s from another device such as a cell phone to let them know you cannot access online classes. If you don't have access to email, call the main office.
-
#2- Create a support ticket here: [https://pusd.freshservice.com
](https://pusd.freshservice. com/) (use the student log-in to sign in) -
#3- Set up an appointment here: [https://device.youcanbook.me/
](https://device.youcanbook. me/) SAME DAY APPOINTMENTS AVAILABLE! The PUSD tech team will be at Franklin 527 W Ventura St Altadena, CA 91001, make sure to create a ticket and set up an appointment before you arrive!
4. Which class period is it right now? How do I find my class?
Class period times are listed below. All classes begin with live, online instruction followed by personalized learning time (online lessons or small group instruction with the teacher).
- At the start of each class period, students should log in to Canvas, our online learning management system.
- Click on the course name for the class period that is scheduled at that time.
- Click on Cisco Webex in the left navigation.
- Find the meeting for the correct date and time. Click "Join".
- If you do not see a class meeting scheduled, make sure you are in the correct class period for the day/time.
- Email your teacher for help if you cannot find the class meeting.
Tuesday-Friday Bell Schedule PDF
|
Schedule for Remote Learning Class periods are a combination of live, online classes and online personalized learning time. |
|||||
|
Monday* |
Time |
Tuesday |
Wednesday |
Thursday |
Friday |
|
8:15-8:55, Per. 1 or 4 |
8:15-9:42 |
Period 1 |
Period 4 |
Period 1 |
Period 4 |
|
9:00-9:35, Per. 2 or 5 |
9:57-10:22 |
Advisory |
Advisory |
Advisory |
Advisory |
|
9:50-10:25, Per. 3 or 6 |
10:27-11:54 |
Period 2 |
Period 5 |
Period 2 |
Period 5 |
|
*Mondays are shortened days. Class periods alternate on Mondays. For the first week of school, students will attend periods 1, 2, and 3 on Monday. Next week, they will attend periods 4,5,6 on Monday. |
12:29-1:55 |
Period 3 |
Period 6 |
Period 3 |
Period 6 |
|
Optional 7th-period orchestra and glee, 2:00-3:20 PM Wednesday and Friday |
|||||
