Chromebook Support

If the student does not yet have a PUSD-provided Chromebook, please submit a Helpdesk Tech Ticket immediately by visiting gopusd.com/helpdesk

Curbside Tech Support
Since April 2020, ITS has held curbside appointments with both PUSD students and staff. These appointments will support device issues that can't be solved remotely, such as, Chromebook checkouts, hotspot checkouts, and student exchanges for loaner devices. Please note that these appointments can only be scheduled after a Tech Ticket has been submitted online by visiting the Helpdesk within ARMS. We appreciate your patience, and we hope to speed up our service time with this new procedure in place.

Chromebook Frequently Asked Questions

How to Update Your Chromebook
Check for updates:
1. Turn on your Chromebook.
2. Connect your Chromebook to Wi-Fi.
3. At the bottom right, select the time.
4. Select Settings .
5. At the bottom of the left panel, select About Chrome OS.
6. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
7. Select Check for updates.
8. If your Chromebook finds a software update, it will start to download automatically.
Signing out of your Chromebook
How to Login to a Chrome Browser from a Personal Device

Powerwashing your Chromebook

View instructions to provide maintenance known as Powerwashing for your Chromebook at this link - and below:
Download instructions as PDF - for Elementary | for Secondary

Why, and when, you would need to powerwash your device:

You experienced increased slowness on your Chromebook
Your images aren’t loading
Your device won’t connect to WiFi
Your trackpad is not tracking accurately
Your touchscreen has stopped working
The letters onscreen do not match the letters you press on the keyboard

Step 1:	Press esc + Refresh (this button - ) + power (on the right side of the Chromebook) All at the same time.
Step 2:	When the screen comes back (it will show a screen asking you to insert a recovery USB stick), press ctrl+d
Step 3:	The screen will change, then press enter
Step 4:	The screen will change again, then press the spacebar
Step 5:	The screen will change again, then press enter. The Chromebook will restart and begin the process of reconfiguring the device.
Step 6:	Your device will restart will display a welcome screen Click On “Let’s go”
Step 7:	If at home, select your home wifi network and enter your wifi password. Once connected, click “Next”
Step 8:	You will be taken to the Google Chrome OS terms. Click on “Accept and continue”.
Step 9:	The Chromebook will check for updates, then you will click on “Done”.
Step 10:	You will be taken to the Sign in to your Chromebook page, click on “Next” and sign in with your PUSD account.
Congratulations! You have successfully powerwashed your Chromebook.

How to print

Pasadena Unified School District

Technology Services (ITS)

Chromebook Support

Chromebook Frequently Asked Questions

How to Update Your Chromebook

Signing out of your Chromebook

Signing Out of Your Chromebook

How to Login to a Chrome Browser from a Personal Device

Powerwashing your Chromebook

How to print

Pasadena Unified School District